At ERD Store, we strive to process and deliver every order as quickly and efficiently as possible. Please review this Shipping Policy carefully before placing an order through https://erd-store.com/.

Shipping Locations

ERD Store currently ships to customers throughout the United States and selected international destinations.

Available shipping destinations will be displayed during checkout. If your location is unavailable, we are currently unable to ship to that region.

Order Processing

We work hard to prepare and dispatch your order promptly.

  • Orders are typically processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed after business hours may be processed on the next business day.
  • Processing times may be extended during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping & Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Please note:

  • Delivery times are estimates only and are not guaranteed.
  • Shipping carriers may experience delays beyond our control.
  • Weather conditions, customs inspections, carrier disruptions, and other unforeseen circumstances may affect delivery times.
  • ERD Store is not responsible for carrier delays after your package has been handed over for shipment.

Order Tracking

When your order is shipped, you will receive a confirmation email containing your tracking number, if tracking is available.

If you do not receive tracking information within a reasonable time after your order has been dispatched, please contact our support team.

Website: https://erd-store.com/

Support: support@erd-store.com

Delivery Issues

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your Order Number
  • Photos of the package
  • Photos of the damaged item
  • A brief description of the issue

This helps us investigate and resolve your claim more efficiently.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

ERD Store is not responsible for orders delayed, lost, or delivered incorrectly due to an inaccurate or incomplete shipping address provided by the customer.

Undeliverable Packages

If a package is returned to us because:

  • The shipping address was incorrect
  • Delivery was refused
  • Multiple delivery attempts were unsuccessful

The customer may be responsible for any additional shipping charges required to resend the order.

Lost Packages

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your tracking information shows the package as delivered but you cannot locate it, we recommend that you:

  • Contact the shipping carrier.
  • Check with neighbours or household members.
  • Verify the delivery address.

While ERD Store will gladly assist in investigating the issue, we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Customs, Duties & Taxes

International orders may be subject to:

  • Customs Duties
  • Import Taxes
  • VAT
  • Brokerage Fees
  • Other Government Charges

These charges are determined by your local customs authority and are the sole responsibility of the customer.

ERD Store has no control over customs procedures, processing times, or additional fees.

Pre-Orders & Backorders

Products offered on a pre-order or backorder basis will be shipped once inventory becomes available.

Estimated shipping dates are provided for reference only and may change due to supplier or inventory availability.

Shipping Policy Exceptions

Although we make every effort to ensure accurate order fulfilment, customers should inspect their order upon delivery.

If:

  • You receive the wrong product,
  • You receive the wrong size due to our error,
  • Your item arrives damaged or defective,
  • A fulfilment mistake was made by ERD Store,

please contact our customer support team promptly so we can review your request and provide an appropriate solution.

For complete information regarding eligible returns and refunds, please review our Refund & Returns Policy.

Contact Us

If you have any questions regarding this Shipping Policy or require shipping assistance, please contact us.

Website: https://erd-store.com/

Support: support@erd-store.com

We appreciate your trust in ERD Store and are committed to providing a reliable shipping experience for every order.